FAQ

The insurance company wants to send me to a shop of their choice. What are my options?

By law, you have the right to choose the repair shop you would like to repair your vehicle. We will work with any reputable insurer to ensure the quick and efficient repair of your vehicle and processing of your claim.

Do I need more than one estimate?

Not necessarily. Repair estimates are very standardized. Most reputable, licensed shops utilize a computerized repair database to produce accurate damage estimates. A large difference between estimates could mean that the lower one is calling for parts other than new factory original or has missed a great deal of damage that will have to be addressed during the repair process. We want you to be fully informed about the parts and procedures we will use to repair your vehicle. We will work closely with your insurer to repair your vehicle quickly, safely and cost-effectively.

What happens if my estimate from the Insurance company is lower than Apollo’s Estimate?

Insurance companies generally write a preliminary estimate that only covers the basic outer damage to a vehicle from an accident. They will take care of the full claim, but they also want to ensure that you take your vehicle somewhere to complete repairs. This keeps all parties involved until the end of the process.

What if someone hit me?

If someone hit you, and you have their Insurance information, you might eventually be approved as a claimant. In that case, you will not have a deductible. Please contact the Insurance company of the party at fault to also secure a reservation for your rental vehicle. You will be provided one by their Insurance, if you are a claimant. We would suggest choosing a rental car location closest to the shop, as most rental companies offer direct pick up and drop off when you begin and complete repairs.

Do I have to pay a deductible?

If the accident is being filed against your policy, you might have a deductible. The amount of deductible that you will be responsible for is determined by your insurance policy. Apollo works with customers to help offer discounts off of deductibles. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible entirely or reduce it considerably. Insurance companies determine fault by your account of the accident when you make the claim, other witnesses accounts, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my deductible to?

If you have a deductible, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Can you match the paint color?

Today’s modern factory finishes incorporate multiple coats of highly specialized paints from Sherwin Williams. We have made a major investment in the finest computerized paint mixing system available and constantly upgrade our equipment and database to ensure that each vehicle we paint matches the factory original color.

If my vehicle’s frame is damaged, is it a total loss?

Not necessarily. A car is usually a total loss only when the price of repairs exceeds a high percentage of the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody construction (frame and body as one). Our experienced, certified technicians, utilizing our state-of the-art equipment, can return your vehicle to its pre-accident condition. If a frame section is bent beyond repair, that section might simply need to be replaced. In many cases, it will be after the vehicle has been torn down to reveal inner damage that we will be better able to establish the full extent of the hit and whether or not it has passed that threshold.

How long will the repairs to my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. Things that can delay your repair are special order or backordered parts as well as hidden damage that will need to be identified, estimated and approved by the Insurance company.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide our Courtesy Shuttle Service. We want each customer’s visit to be a positive experience and will work diligently towards that goal.

How can I get a rental car?

If you need a rental car, we would be happy to assist you to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?

You will be notified when your vehicle has been inspected and is ready to be picked up. Feel free to call your advisor during the repair process if you have questions or concerns. Our customer service representatives might also be able to help you with basic status updates as well.

Is there a warranty on the repairs to my vehicle?

Yes! Apollo extends a Limited Lifetime Warranty on all body work for as long as you own the car or until your next accident, and a five year warranty on paint.

What forms of payment do you accept?

Along with Insurance Checks (must be properly endorsed), Cash, Cashier’s Checks, and Money Orders, we accept Visa, MasterCard, American Express, and Discover. Credit cards are limited to $2000 and must match the ID of the person paying for the card on pick up.

What do I do with my Lienholder Check?

Lienholder checks must be given to the shop early on the repair process for us to contact and work with your lienholder for endorsement upon completion of repairs. Lienholder checks can take time to process, so please notify us immediately if there is a lienholder on your check.

Can I wash my car after it’s painted?

You may wash the vehicle by hand with cool water and a very mild car wash using a soft cloth or sponge. Always use clean fresh water and wash your vehicle in the shade. Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Please do not “dry wipe” your vehicle. Dry wiping can scratch the new finish because the paint is still very fresh. Do not drive on gravel roads because chipping the finish is more likely to happen in the first 30 days and is considered new damage. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface. Do not wax or polish the vehicle for at least 6 months in the area of repairs. This will allow the finish to dry and harden completely.

Will my car look like new?

Yes, your car will look all nice and shiny where is was repaired! It is important to know that new paint usually is a bit more glossy and brilliant and sometimes has more depth from clear coating. Depending on the material (metal or plastic), there might be a noticeable difference where there is fresh clear and new color. Kind of like having one shoe polished and re-stained and the other not.